Think online reviews only matter for eCom and restaurants? Think again.
A recent survey showed that 93% of consumers read reviews before making a purchase—even for tradies, dentists, and allied health!
But here’s the kicker: most bad reviews don’t come from poor service. They come from poor communication.
Case in point:
One of our chiropractor clients had great in-person service, but kept getting 3-star Google reviews. Why?
- Long wait times with no updates
- No follow-up post-appointment
- Missed chances to ask happy patients for feedback
We implemented a smart Launchy workflow that:
- Sent ETA texts for delayed appointments
- Triggered an SMS 1 hour post-treatment asking, “How did we do?”
- Routed happy responses to Google Review requests
📈 They doubled their 5-star reviews in 6 weeks.
Your offline experience drives your online rep. Let’s automate that connection.