Quick Take
• 80% of sales happen after the second follow-up
• Most plumbing businesses never follow up on quotes
• Automation can increase quote conversions by 50% or more
Quoting doesn’t win jobs. Following up does.
Here’s the problem: most plumbers send a quote and never follow up again. Meanwhile, that same customer is sitting with 3 other quotes from your competitors—guess who gets the work? The one who stays top of mind.
Reality check: 60% of service-based businesses never follow up on quotes. 80% of sales happen after the second to fifth touchpoint. You’re not too expensive—they just forgot who you were.
What’s at Stake
• Unanswered quotes = lost income.
• Customers forget who you are without reminders.
• Following up shows professionalism and care.
What You Can Do
• Automate SMS/email follow-ups after quoting.
• Create urgency with expiry timelines or fast-booking benefits.
• Add trust: include reviews, FAQs or video walk-throughs.
The Launchy Angle
At Launchy, we help plumbing businesses convert more quotes into cash—automatically. Don’t lose the job because you didn’t follow up. Let us show you how to set and forget follow-up flows.
💬 Book a time to chat with a Launchy Business Automation Specialist
🧠 FAQ
**Q: Why do plumbing quotes go unanswered?**
A: Most customers forget or go with someone who follows up. Automating SMS and email follow-ups can increase quote conversions by 50%.
**Q: How can I get more repeat plumbing jobs?**
A: By setting up seasonal service reminders and post-job care messages, you stay top of mind when the next job comes around.
**Q: What tech should a plumbing business be using in 2025?**
A: A CRM with job tracking, quote automation, SMS reminders, and review tools. Launchy sets this up for growth.
*Written by Crystelle Topatan, CEO of Launchy.io*
Crystelle is a leading strategist in business automation and marketing for service-based industries. With over a decade of experience helping dental, allied health, and trades businesses scale through smart systems, she’s passionate about building predictable, profitable growth using the power of tech, AI and automation.
👉 Talk to a Launchy Business Automation Specialist today: Book Now