Quick Take
• Repeat customers cost 5x less than new ones
• 70% of customers say they’d return—only 30% do
• Reminders alone can boost bookings by 40%+
Most plumbers chase leads. Smart plumbers build loyalty.
You’ve already done the hard work—earning trust. But if you’re not following up, checking in, or sending reminders… you’re forgotten by the time the next job is needed.
What’s at Stake
• You’re invisible after the job if you don’t follow up.
• You waste marketing spend constantly chasing new leads.
• You miss easy upsell and referral opportunities.
What You Can Do
• Send automated reminders for services (hot water, storm checks, etc.)
• Create loyalty rewards for repeat customers.
• Use SMS and email to stay in touch post-job.
The Launchy Angle
Launchy helps plumbing businesses set up post-job loyalty flows that create long-term clients—not one-time call-outs.
💬 Ready to boost repeat work? Book a call now
🧠 FAQ
**Q: How can I stay top of mind after the job?**
A: Use reminders, check-ins, and loyalty offers to keep your name front and centre.
**Q: Is it worth it to do loyalty as a plumber?**
A: Yes—repeat customers spend more and are quicker to book again.
**Q: What’s the best timing for reminders?**
A: 6–12 months or seasonally depending on service type.
*Written by Crystelle Topatan, CEO of Launchy.io*
Crystelle is a leading strategist in business automation and marketing for service-based industries. With over a decade of experience helping dental, allied health, and trades businesses scale through smart systems, she’s passionate about building predictable, profitable growth using the power of tech, AI and automation.
👉 Talk to a Launchy Business Automation Specialist today: Book Now