Business process automation in healthcare:
Why you should invest today
The future of business process automation in healthcare
Today, more and more organisations are investing in automation, with the aim of gaining a competitive edge in the industry and delivering higher quality customer service.
With the vast number of benefits business process automation ensures, it’s no surprise that this change can be witnessed in more than one industry—from transport and tourism, and financial services to retail, manufacturing and, of course, healthcare.
Business process automation in healthcare, in particular, has the potential to automate virtually any repetitive and manual task including procedures like diagnostic activities to administrative tasks like patient data handling.
What does business process automation in healthcare look like
Automation and artificial intelligence solutions in healthcare not only improve operations by streamlining workflows and optimising resources but also reduce clinician burnout, especially during times of crisis.
Moving forward, some of the trends that will arise and gather prominence in the coming years are:
Smart analytics
From clinical checkups to health diagnoses, patient data management requires precision and accuracy of the highest level.
The use of smart analytics through intelligent process automation in healthcare enables easy data management and analysis, ensuring greater diagnostic precision, and a high level of patient satisfaction.
The health cloud
A health cloud or a healthcare cloud is software that allows healthcare professionals to store, maintain, and backup the personal health information of patients. It also can store more data than an on-site physical server and makes it easier to organise and access all data—simplifying processes like automated clinical decision support.
Automated telehealth services
Automating essential telehealth tools such as telediagnosis, direct messaging, remote monitoring, and administrative tasks significantly optimise your services. This facilitates the delegation of tedious and time-consuming tasks to AI-enabled technology and focuses more on providing cohesive patient care.
Robotic Process Automation
The rise of RPA is expected to automate hospital workflows, cut down inefficiencies, and increase productivity institution-wide. This will allow practitioners to automate a wide range of activities like paper records, appointment scheduling, bill processing, and claims processing—streamlining administrative processes.
Automated patient communication
Quicker and smarter interactions are improving the patient experience with an accelerated response rate. Chatbots, for example, can answer patient questions and schedule appointments. With natural language processing (NLP) capabilities, AI can conduct surveys and analyse responses to gather accurate patient information.
Internet of Things
Wearable medical devices and smart thermometers are some of the ways that providers are improving the delivery of healthcare outside of a clinic or hospital. By pairing IoT with automation, medical practitioners can use automation to gather patient data, come to accurate diagnoses, and provide more sophisticated care.
What does business process automation in healthcare look like
Automation and artificial intelligence solutions in healthcare not only improve operations by streamlining workflows and optimising resources but also reduce clinician burnout, especially during times of crisis.
Moving forward, some of the trends that will arise and gather prominence in the coming years are:
Smart analytics
From clinical checkups to health diagnoses, patient data management requires precision and accuracy of the highest level.
The use of smart analytics through intelligent process automation in healthcare enables easy data management and analysis, ensuring greater diagnostic precision, and a high level of patient satisfaction.
The health cloud
A health cloud or a healthcare cloud is software that allows healthcare professionals to store, maintain, and backup the personal health information of patients. It also can store more data than an on-site physical server and makes it easier to organise and access all data—simplifying processes like automated clinical decision support.
Automated telehealth services
Automating essential telehealth tools such as telediagnosis, direct messaging, remote monitoring, and administrative tasks significantly optimise your services. This facilitates the delegation of tedious and time-consuming tasks to AI-enabled technology and focuses more on providing cohesive patient care.
Robotic Process Automation
The rise of RPA is expected to automate hospital workflows, cut down inefficiencies, and increase productivity institution-wide. This will allow practitioners to automate a wide range of activities like paper records, appointment scheduling, bill processing, and claims processing—streamlining administrative processes.
Automated patient communication
Quicker and smarter interactions are improving the patient experience with an accelerated response rate. Chatbots, for example, can answer patient questions and schedule appointments. With natural language processing (NLP) capabilities, AI can conduct surveys and analyse responses to gather accurate patient information.
Internet of Things
Wearable medical devices and smart thermometers are some of the ways that providers are improving the delivery of healthcare outside of a clinic or hospital. By pairing IoT with automation, medical practitioners can use automation to gather patient data, come to accurate diagnoses, and provide more sophisticated care.
Planning to automate your healthcare processes?
Here’s what you can expect:
Faster record management
Lower operational costs
Improved procedural accuracy
Reduced paper waste and downtime
Increased patient satisfaction
Streamlined shift and appointment management
Automation success statistics
Automation has helped 59% of doctors have more time with their patients
Appointment handling efficiency has increased by 60% thanks to business process automation
Automated workflows have the ability to reduce inefficiencies by a remarkable 30%
Launchy: your award-winning automation wiz!
Launchy’s team of automation experts bring their years of experience and expertise in cutting-edge automation tools and coaching to digitalise your healthcare institute.
Find the best platforms to work with, analyse your existing workflows, and get recommendations for the best automation strategies with an all-inclusive automation service provider.
Get in touch with us today and leverage an automation transformation in your operations!
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Online growth group
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Team Strategic Thinking
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The Lucy Rose Clinic
"Launchy took my business from a walk-in bricks and mortar business with a static online presence to an automation machine where we saw double the list growth, saved more than 20+ hours a week in repetitive admin time PLUS we smashed our revenue targets within a few short months of working together. I highly recommend working with them."
Mark Falzon
Mentoring For Inspired
"Sometimes you come across a company or people that truly gets it, someone that really understands the job at hand, knows what to do to make things happen and goes the extra mile. Launchy is one of those rare finds. I have had the privilege of working with Launchy & Crystelle and highly recommend them."
Subriah Fonseka
Unique Wrought Iron
"Thank you so much for your help, I feel like these sessions are incredible I feel like you've given me more than what I thought these sessions would be, I thought they were going to be high level demo, I have nothing but praises to sing, it's been great"
Karen Lowe
123 Financial Group
"Cynara is the best in the business. Not only is her knowledge of Keap extremely impressive, she's also a supremely good communicator and trainer. And she is genuine about ensuring companies get the very best results from their Keap system. 10 out of 10."
Monique Ellis
Australian Racing Tours
"We implemented Keap Pro about six weeks ago and we can already see the impact it has helping us connect better with our clientele. Thanks to Sharon from Launchy for getting me kickstarted with the one on one coaching sessions. I found them so valuable and provide great insight and guide into things you are doing right and what you can do even better.."
Nick Abregu
GORILLACO
"Without a doubt a master of her craft! Even 10 minutes with Crystelle is enough to open up your mind to the world of automation possibilities!"
Ben Fewtrell
MAX MY PROFIT
"I was recommended to Crystelle & Launchy from one of my team and I am so glad that I was. Crystelle has helped us to easily move into the world of marketing automation. Her knowledge is vast and in her own words loves the nerdy stuff! Making Crystelle & her team the perfect people to help you automate your marketing and create a lead generating machine online!"
Mark Falzon
Mentoring For Inspired
"Amazing to deal with. Helping me automate and scale my business. Amazing customer service. The team has really been helpful."
Lucy Herron
The Lucy Rose Clinic
"Launchy took my business from a walk-in bricks and mortar business with a static online presence to an automation machine where we saw double the list growth, saved more than 20+ hours a week in repetitive admin time PLUS we smashed our revenue targets within a few short months of working together. I highly recommend working with them."
Carrie Myton
Myton Consulting
"Launchy’s forward thinking and strategic approach systemised our marketing workflow in a way that made our new prospect and sales conversations seamless. Working with Crystelle & Launchy is a no-brainer."
Mark Falzon
Mentoring For Inspired
"Sometimes you come across a company or people that truly gets it, someone that really understands the job at hand, knows what to do to make things happen and goes the extra mile. Launchy is one of those rare finds. I have had the privilege of working with Launchy & Crystelle and highly recommend them."
Brendan Zuza
Online growth group
"Thank you for all your help over the past 5 sessions. From the first session to last, the process has been crystal clear, which is very important when working with a new program (Keap). You've helped me develop automations and new systems which my clients are going to love. Really appreciate your help with Keap and passing on valuable practical industry specific knowledge."
Ben Fewtrell
MAX MY PROFIT
"I was recommended to Crystelle & Launchy from one of my team and I am so glad that I was. Crystelle has helped us to easily move into the world of marketing automation. Her knowledge is vast and in her own words loves the nerdy stuff! Making Crystelle & her team the perfect people to help you automate your marketing and create a lead generating machine online!"
Nick Abregu
GORILLACO
"Without a doubt a master of her craft! Even 10 minutes with Crystelle is enough to open up your mind to the world of automation possibilities!
"
Richie Nelson
BBQ DR
"Amazing to deal with. Helping me automate and scale my business. Amazing customer service. The team has really been helpful."
Subriah Fonseka
Unique Wrought Iron
"Thank you so much for your help, I feel like these sessions are incredible I feel like you've given me more than what I thought these sessions would be, I thought they were going to be high level demo, I have nothing but praises to sing, it's been great"
Karen Lowe
123 Financial Group
"Cynara is the best in the business. Not only is her knowledge of Keap extremely impressive, she's also a supremely good communicator and trainer. And she is genuine about ensuring companies get the very best results from their Keap system. 10 out of 10."
Monique Ellis
Australian Racing Tours
"We implemented Keap Pro about six weeks ago and we can already see the impact it has helping us connect better with our clientele. Thanks to Sharon from Launchy for getting me kickstarted with the one on one coaching sessions. I found them so valuable and provide great insight and guide into things you are doing right and what you can do even better.."
FAQs
Any repetitive tasks that don't require human intelligence can be automated.
In the healthcare sector, this includes tasks such as preparing patient intake documentation, appointment scheduling and notification sending, compliance demonstration, managing your inventory, patient tracking, and shift planning.
BPA can increase the productivity of healthcare teams in various ways. By taking over manual tasks such as document handling, you can reduce the number of hours spent on menial tasks and allow your team to focus on more value-added operations.
It also helps speed up administrative tasks such as billing claims processing, patient scheduling, and shift management—all while ensuring accuracy.
Before switching to automation, you need an institution-wide review of the operations that can be automated and how it affects each of your teams. This will help you figure out the processes that you can trust to automation software and what automation software you should choose.
Speak to an automation expert at Launchy before you begin your automation journey. Our team is ready to support you every step of the way, from your system reviews to helping you access the latest automation tools out there.
Join Launchy and start creating a smarter and more sophisticated patient experience
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