Business process automation in healthcare:
Why you should invest today

The future of business process automation in healthcare

Today, more and more organisations are investing in automation, with the aim of gaining a competitive edge in the industry and delivering higher quality customer service.


With the vast number of benefits business process automation ensures, it’s no surprise that this change can be witnessed in more than one industry—from transport and tourism, and financial services to retail, manufacturing and, of course, healthcare.


Business process automation in healthcare, in particular, has the potential to automate virtually any repetitive and manual task including procedures like diagnostic activities to administrative tasks like patient data handling.

What does business process automation in healthcare look like

Automation and artificial intelligence solutions in healthcare not only improve operations by streamlining workflows and optimising resources but also reduce clinician burnout, especially during times of crisis.

Moving forward, some of the trends that will arise and gather prominence in the coming years are:

Smart analytics

From clinical checkups to health diagnoses, patient data management requires precision and accuracy of the highest level.

The use of smart analytics through intelligent process automation in healthcare enables easy data management and analysis, ensuring greater diagnostic precision, and a high level of patient satisfaction.

The health cloud

A health cloud or a healthcare cloud is software that allows healthcare professionals to store, maintain, and backup the personal health information of patients. It also can store more data than an on-site physical server and makes it easier to organise and access all data—simplifying processes like automated clinical decision support.

Automated telehealth services

Automating essential telehealth tools such as telediagnosis, direct messaging, remote monitoring, and administrative tasks significantly optimise your services. This facilitates the delegation of tedious and time-consuming tasks to AI-enabled technology and focuses more on providing cohesive patient care.

Robotic Process Automation

The rise of RPA is expected to automate hospital workflows, cut down inefficiencies, and increase productivity institution-wide. This will allow practitioners to automate a wide range of activities like paper records, appointment scheduling, bill processing, and claims processing—streamlining administrative processes.

Automated patient communication

Quicker and smarter interactions are improving the patient experience with an accelerated response rate. Chatbots, for example, can answer patient questions and schedule appointments. With natural language processing (NLP) capabilities, AI can conduct surveys and analyse responses to gather accurate patient information.

Internet of Things

Wearable medical devices and smart thermometers are some of the ways that providers are improving the delivery of healthcare outside of a clinic or hospital. By pairing IoT with automation, medical practitioners can use automation to gather patient data, come to accurate diagnoses, and provide more sophisticated care.

What does business process automation in healthcare look like

Automation and artificial intelligence solutions in healthcare not only improve operations by streamlining workflows and optimising resources but also reduce clinician burnout, especially during times of crisis.

Moving forward, some of the trends that will arise and gather prominence in the coming years are:

Smart analytics

From clinical checkups to health diagnoses, patient data management requires precision and accuracy of the highest level.

The use of smart analytics through intelligent process automation in healthcare enables easy data management and analysis, ensuring greater diagnostic precision, and a high level of patient satisfaction.

The health cloud

A health cloud or a healthcare cloud is software that allows healthcare professionals to store, maintain, and backup the personal health information of patients. It also can store more data than an on-site physical server and makes it easier to organise and access all data—simplifying processes like automated clinical decision support.

Automated telehealth services

Automating essential telehealth tools such as telediagnosis, direct messaging, remote monitoring, and administrative tasks significantly optimise your services. This facilitates the delegation of tedious and time-consuming tasks to AI-enabled technology and focuses more on providing cohesive patient care.

Robotic Process Automation

The rise of RPA is expected to automate hospital workflows, cut down inefficiencies, and increase productivity institution-wide. This will allow practitioners to automate a wide range of activities like paper records, appointment scheduling, bill processing, and claims processing—streamlining administrative processes.

Automated patient communication

Quicker and smarter interactions are improving the patient experience with an accelerated response rate. Chatbots, for example, can answer patient questions and schedule appointments. With natural language processing (NLP) capabilities, AI can conduct surveys and analyse responses to gather accurate patient information.

Internet of Things

Wearable medical devices and smart thermometers are some of the ways that providers are improving the delivery of healthcare outside of a clinic or hospital. By pairing IoT with automation, medical practitioners can use automation to gather patient data, come to accurate diagnoses, and provide more sophisticated care.

Planning to automate your healthcare processes?

Here’s what you can expect:

Faster record management

Lower operational costs

Improved procedural accuracy

Reduced paper waste and downtime

Increased patient satisfaction

Streamlined shift and appointment management

Automation success statistics

Automation has helped 59% of doctors have more time with their patients

Appointment handling efficiency has increased by 60% thanks to business process automation

Automated workflows have the ability to reduce inefficiencies by a remarkable 30%

Launchy: your award-winning automation wiz!

Launchy’s team of automation experts bring their years of experience and expertise in cutting-edge automation tools and coaching to digitalise your healthcare institute.

Find the best platforms to work with, analyse your existing workflows, and get recommendations for the best automation strategies with an all-inclusive automation service provider.

Get in touch with us today and leverage an automation transformation in your operations!

More insights on business process automation in healthcare

Revolutionising marketing: The Klaviyo advantage in your tech stack


Unlocking growth: The strategic impact of Klaviyo on your e-commerce tech stack


5 common business process management issues and how business automation services help fix them


What our clients say

Slide
Brendan Zuza

Online growth group

"Thank you for all your help over the past 5 sessions. From the first session to last, the process has been crystal clear, which is very important when working with a new program (Keap). You've helped me develop automations and new systems which my clients are going to love. Really appreciate your help with Keap and passing on valuable practical industry specific knowledge."

Richard Kelly

Team Strategic Thinking

"It is rare to find a person who has such deep understanding of the technology and its application combined with the human attributes to nurture and teach new users in a simple and memorable way."

Chris H

Hinton Digital

"Awesome work Lyndi, We really appreciated your advice, training and the homework to get us started. See you next time."

Slide
Fraser Mackenzie

Montalto Winery

"Launchy.io’s quick response and understanding of our needs have been outstanding. We’ve quickly started achieving our goals and have a fantastic roadmap of CRM opportunities in front of us. It's been great building relationships and working with all of the team."

Lucy Herron

The Lucy Rose Clinic

"Launchy took my business from a walk-in bricks and mortar business with a static online presence to an automation machine where we saw double the list growth, saved more than 20+ hours a week in repetitive admin time PLUS we smashed our revenue targets within a few short months of working together. I highly recommend working with them."

Mark Falzon

Mentoring For Inspired

"Sometimes you come across a company or people that truly gets it, someone that really understands the job at hand, knows what to do to make things happen and goes the extra mile. Launchy is one of those rare finds. I have had the privilege of working with Launchy & Crystelle and highly recommend them."

Slide
Subriah Fonseka

Unique Wrought Iron

"Thank you so much for your help, I feel like these sessions are incredible I feel like you've given me more than what I thought these sessions would be, I thought they were going to be high level demo, I have nothing but praises to sing, it's been great"

Karen Lowe

123 Financial Group

"Cynara is the best in the business. Not only is her knowledge of Keap extremely impressive, she's also a supremely good communicator and trainer. And she is genuine about ensuring companies get the very best results from their Keap system. 10 out of 10."

Monique Ellis

Australian Racing Tours

"We implemented Keap Pro about six weeks ago and we can already see the impact it has helping us connect better with our clientele. Thanks to Sharon from Launchy for getting me kickstarted with the one on one coaching sessions. I found them so valuable and provide great insight and guide into things you are doing right and what you can do even better.."

Slide
Nick Abregu

GORILLACO

"Without a doubt a master of her craft! Even 10 minutes with Crystelle is enough to open up your mind to the world of automation possibilities!"

Ben Fewtrell

MAX MY PROFIT

"I was recommended to Crystelle & Launchy from one of my team and I am so glad that I was. Crystelle has helped us to easily move into the world of marketing automation. Her knowledge is vast and in her own words loves the nerdy stuff! Making Crystelle & her team the perfect people to help you automate your marketing and create a lead generating machine online!"

Mark Falzon

Mentoring For Inspired

"Amazing to deal with. Helping me automate and scale my business. Amazing customer service. The team has really been helpful."

previous arrow
next arrow
Slide
Lucy Herron

The Lucy Rose Clinic

"Launchy took my business from a walk-in bricks and mortar business with a static online presence to an automation machine where we saw double the list growth, saved more than 20+ hours a week in repetitive admin time PLUS we smashed our revenue targets within a few short months of working together. I highly recommend working with them."

Slide
Carrie Myton

Myton Consulting

"Launchy’s forward thinking and strategic approach systemised our marketing workflow in a way that made our new prospect and sales conversations seamless. Working with Crystelle & Launchy is a no-brainer."

Slide
Mark Falzon

Mentoring For Inspired

"Sometimes you come across a company or people that truly gets it, someone that really understands the job at hand, knows what to do to make things happen and goes the extra mile. Launchy is one of those rare finds. I have had the privilege of working with Launchy & Crystelle and highly recommend them."

Slide
Brendan Zuza

Online growth group

"Thank you for all your help over the past 5 sessions. From the first session to last, the process has been crystal clear, which is very important when working with a new program (Keap). You've helped me develop automations and new systems which my clients are going to love. Really appreciate your help with Keap and passing on valuable practical industry specific knowledge."

Slide
Ben Fewtrell

MAX MY PROFIT

"I was recommended to Crystelle & Launchy from one of my team and I am so glad that I was. Crystelle has helped us to easily move into the world of marketing automation. Her knowledge is vast and in her own words loves the nerdy stuff! Making Crystelle & her team the perfect people to help you automate your marketing and create a lead generating machine online!"

Slide
Nick Abregu

GORILLACO

"Without a doubt a master of her craft! Even 10 minutes with Crystelle is enough to open up your mind to the world of automation possibilities!
"

Slide
Richie Nelson

BBQ DR

"Amazing to deal with. Helping me automate and scale my business. Amazing customer service. The team has really been helpful."

Slide
Subriah Fonseka

Unique Wrought Iron

"Thank you so much for your help, I feel like these sessions are incredible I feel like you've given me more than what I thought these sessions would be, I thought they were going to be high level demo, I have nothing but praises to sing, it's been great"

Slide
Karen Lowe

123 Financial Group

"Cynara is the best in the business. Not only is her knowledge of Keap extremely impressive, she's also a supremely good communicator and trainer. And she is genuine about ensuring companies get the very best results from their Keap system. 10 out of 10."

Slide
Monique Ellis

Australian Racing Tours

"We implemented Keap Pro about six weeks ago and we can already see the impact it has helping us connect better with our clientele. Thanks to Sharon from Launchy for getting me kickstarted with the one on one coaching sessions. I found them so valuable and provide great insight and guide into things you are doing right and what you can do even better.."

previous arrow
next arrow

FAQs

Why do I need to invest in business process automation?

The healthcare industry is one of the critical industries where operations and processes need to be accurate and efficient to ensure patient safety and satisfaction. The global pandemic and the increased demand for accessible healthcare services only emphasised this need.

Today, you can deliver a smoother, swifter, and higher quality patient experience to anyone who seeks your medical support by leveraging intelligent process automation in healthcare.

What processes can I automate?

Any repetitive tasks that don't require human intelligence can be automated.

In the healthcare sector, this includes tasks such as preparing patient intake documentation, appointment scheduling and notification sending, compliance demonstration, managing your inventory, patient tracking, and shift planning.

How can automation improve productivity?

BPA can increase the productivity of healthcare teams in various ways. By taking over manual tasks such as document handling, you can reduce the number of hours spent on menial tasks and allow your team to focus on more value-added operations.

It also helps speed up administrative tasks such as billing claims processing, patient scheduling, and shift management—all while ensuring accuracy.

How do I switch to automated operations?

Before switching to automation, you need an institution-wide review of the operations that can be automated and how it affects each of your teams. This will help you figure out the processes that you can trust to automation software and what automation software you should choose. 

Speak to an automation expert at Launchy before you begin your automation journey. Our team is ready to support you every step of the way, from your system reviews to helping you access the latest automation tools out there.

Join Launchy and start creating a smarter and more sophisticated patient experience

*Please use corporate email addresses when completing the form.

MAILING ADDRESS:

PO BOX 24,FRENCHS FOREST, NSW,1640,
AUSTRALIA